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Privacy Policy

Last updated: January 2025

1. Introduction

Melburay Clinic ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Name, date of birth, and contact details
  • Medical history and health information
  • Payment information
  • Appointment history and treatment records

Automatically Collected Information

  • IP address and browser type
  • Pages visited and time spent on our website
  • Referring website addresses

3. How We Use Your Information

We use your information to:

  • Provide and manage your healthcare services
  • Process appointments and payments
  • Send appointment reminders and important updates
  • Improve our services and website
  • Comply with legal and regulatory requirements
  • Communicate about new services (with your consent)

4. Legal Basis for Processing

We process your personal data based on:

  • Contract: To provide services you have requested
  • Legal obligation: To comply with healthcare regulations
  • Legitimate interests: To improve our services
  • Consent: For marketing communications

5. Data Sharing

We do not sell your personal information. We may share your data with:

  • Healthcare professionals involved in your care (with your consent)
  • Laboratory services for test processing
  • Payment processors for secure transactions
  • Regulatory bodies when legally required

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Medical records are stored securely and access is restricted to authorised personnel.

7. Data Retention

We retain your medical records for a minimum of 8 years (or longer for certain records as required by law). Other personal data is retained only as long as necessary for the purposes outlined in this policy.

8. Your Rights

Under data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data (subject to legal requirements)
  • Object to processing of your data
  • Data portability
  • Withdraw consent at any time

9. Cookies

Our website uses cookies to improve your experience. Please see our Cookie Policy for more information.

10. Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact us: